Domestic Violence Client Advocacy Services – Northern Tier

Position: Youth Services Manager

Reports to: Director of Shelter and Youth Services

Based in: Johnson Co.

Covers: Shelter and Outreach Youth Services Programming in DVIP County Service Area

[PENDING BOARD APPROVAL]

Job Summary: Supervised by the Director of Shelter and Youth Services, the Youth Services Manager assists people who are victims/survivors of domestic violence. The Domestic Violence Intervention Program offers a comprehensive range of services, including crisis intervention, safe sheltering, advocacy, education, and support to meet the needs of victims and their families. The Youth Manager is responsible for youth programming, advocacy, and documentation. The Youth Manager will provide direct client services through trauma-informed practice.   

Certified Victim Advocate: certification required after appointment to the position.   

Hours:  Permanent 1 FTE (40 hours) position; schedule includes mornings, afternoons, evenings, and some weekend hours.  

Pay rate: $46,800 – $49,000 annually, depending on experience

Essential Duties and Responsibilities:   

1. Responsible for fulfilling the Domestic Violence Intervention Program’s overall mission of providing services to program participants.   
2. Prioritize victim/survivor-focus, age-appropriate activities to ensure the safety and security of the victim.
3. Manage and administer youth services with daily oversight of program needs and growth, adherent to city, state, and federal rules and regulations and client obligations.
4. Develop age-appropriate client programming and advocacy reflecting trauma-informed practice.
5. Implement need assessment, considering background history, cultural, economic, ethnic, health, and social factors involved; identifying special needs of victims; and gathering relevant information to provide advocacy.
6. Connect survivors/victims and their non-offending parent/guardian to resources.   
7. Work collaboratively with other system professionals to best meet the needs of survivors in the program region and provide appropriate referral and follow-up services.
8. Support staff and volunteers to ensure quality services; assist with mentoring new co-workers, volunteers, and interns; provide information about barriers faced by domestic violence; general operating procedures, crisis intervention, advocacy, and community referrals.   
9. Developing collaborations with other community-based organizations, acting as a liaison to other organizations; 1) increasing support services for youth through our outreach program; 2) expanding and strengthening prevention and intervention resources and providing training/technical assistance.
10. Assist the Director of Shelter and Youth Services in daily procedure/ protocol review, and submit recommendations for appropriate and efficient programming.
11. Provide crisis intervention via phone, virtual, or in-person contact, supplying emotional and resource support. 
12. Maintain knowledge of the State of Iowa statutes and codes that impact our services to victims of domestic violence, mandating the requisite reporting mechanisms.  
13. Participate in continued training as required and other related duties as assigned.   
14. Work locally to improve access to services for victims of domestic violence and apply knowledge of victim rights.
15. When assigned, act as a liaison, representing the Domestic Violence Intervention Program when interfacing with police, social service agencies, commissions, committees, and other groups. 
16. Document provided services as required.    

Qualifications – Required:   

Two years of experience in domestic violence, providing peer advocacy and crisis intervention work with youth and adults.  

1. BA degree or equivalent combination of education and experience (Two years of experience as a family or domestic violence case manager in a significant social service program may be substituted for one year of college education). 
2. Demonstrated knowledge of domestic violence and systems advocacy
3. Knowledge of essential office functions, including word processing and email.
4. Understanding of issues of cultural and socioeconomic diversity as applied to domestic violence intervention services. 
5. Past supervisory experience and demonstrated leadership skills.
6. Be organized and detail-oriented.
7. Ability to work in an independent and self-directed manner.
8. Valid driver’s license, proof of auto insurance, and reliable transportation.
9. Ability to pass an Iowa background, Child Abuse, and Sex Offender Registry check.

Qualifications – Desired:   

1. Candidates with language skills and/or experience working with survivors of domestic violence are preferred.   
2. Strong writing and editing skills.  
3. Public speaking skills and ability to provide training within the scope of employment.   
4. Knowledge and understanding of civil and criminal law practice related to domestic violence, particularly housing issues, protection orders, immigration, and divorce.   
5. Multilingual.   

Related Duties:   

1. On-Call.     
2. Travel is required, with day, weekend, and evening work.   
3. Other duties as assigned.   

Please send letters of interest and resume to elias@dvipiowa.org

Open until filled.